Company Overview: CDC Computers is a leading Winnipeg-based provider of computer hardware, repairs, IT solutions, and managed services since 1983. With our new expanded location Erin Street, we serve consumers, small businesses, and First Nations communities with reliable tech support and products. Join our dynamic team and help drive customer satisfaction in a fast-paced environment!
Job Description: As a Service Triage you'll be the first point of contact for customers, diagnosing tech issues, recommending solutions, This role combines technical triage with customer-facing sales to ensure smooth operations and revenue growth.
Responsibilities:
Greet customers, assess their needs, and triage service requests (e.g., repairs, upgrades, or consultations).
Perform initial diagnostics on devices (computers, laptops, peripherals and other electronic equipment) and cre...