Manage daily service department workflow and scheduling

Oversee the performance and productivity of foremen, lead hands, service writers, and technicians

Ensure company policies, reporting practices, and operational standards are followed

Develop and manage the service department budget to meet operational and financial goals

Prepare quotes for customer work orders and oversee the opening and closing of work orders

Inspect and operate customer equipment as part of troubleshooting and diagnostics when required

Monitor monthly service revenue and expenses and adjust operations to maintain profitability

Ensure all work is completed according to safety regulations and industry standards

Conduct ongoing performance reviews and coaching to support employee development

Maintain strong relationships with customers by ensuring ...