Join Konica Minolta as a Service Manager, focusing on team development and the enhancement of customer experiences. This role is essential to optimize service processes and ensure high productivity.
As a key leader, you will oversee and mentor your team to achieve efficient service delivery. You'll assess productivity metrics and drive improvements while fostering a culture of customer satisfaction. Additionally, you'll engage in client visits to strengthen relationships and ensure compliance with service agreements.
Key Responsibilities: • Mentor and manage a customer-focused service team • Analyze service processes for efficiency improvements • Conduct regular training sessions for staff development • Foster team growth through encouragement and support • Respond to customer concerns and provide solutions
Requirements: • Technical or related college diploma required • Minimum 5 years in a Service Team Le...