Elevate your career as a Service Manager at Papertech Inc., leading a skilled team in North Vancouver, BC, while ensuring exceptional customer service and operational excellence.
Papertech Inc. is looking for a motivated Service Manager to enhance our service organization and guide a team of 17 field technicians. This hybrid role emphasizes technical leadership and customer relationships, requiring a focus on service quality and team performance. You will mentor the team, resolve customer challenges, and collaborate with various departments for project success.
Key Responsibilities:
• Lead and develop a team of field service technicians
• Ensure service quality and customer satisfaction
• Monitor team performance and operational challenges
• Develop service procedures and best practices
• Manage departmental reporting and metrics
Requirements:
• Experience in Service or Field Service Management
• Strong customer service and problem-solving skills
• Back...