Under supervision, provide technical service and support to the Machine Tool Builders (MTB’s), dealers, and end-users through telephone, on-line and on-site service.
Position Duties and Responsibilities
Provide technical service and support to our customers, including: MTBs, dealers, and end-users via:
On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems
In-House telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in time
Communicate with customers in e-mail, on-line chat and internal technical forums