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Overview:
LABUR is supporting a client in strengthening their end-user support capabilities through a critical Service Desk initiative. This engagement is focused on delivering seamless technical assistance across Level 1, Level 2, and select Level 3 issues, ensuring operational continuity and an exceptional user experience. The Service Desk Technician will play a key role in resolving technical challenges quickly and effectively, leveraging deep expertise in Microsoft technologies and bilingual communication skills to support a diverse user base.
Responsibilities:
Provide L1 and L2 support for hardware, software, and network issues; assist with L3 escalations as needed.
Manage and troubleshoot Microsoft Intune, Microsoft Entra ID (Azure AD), and Microsoft Cloud services.