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Service Desk Specialist

Hospitality Full Benefits Career Growth
Company

Canadian Cancer Society

Location

toronto, Canada

Posted

June 09, 2026

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About This Opportunity

Overview

Service Desk Specialist – Toronto, ON

Vacancies: 1

Work Model: In‑person

Salary Band 4: $55,000 – $60,000 CAD

Responsibilities

  • Provide front‑line and second‑level IT support across Canada.
  • Answer inquiries, fulfil requests, and resolve issues via remote support as part of a national IT team.
  • Install, diagnose, repair, maintain and upgrade supported systems, including desktops, printers, copiers, telephony services and LAN equipment.
  • Document all work in the ticket management tool and manage incident tickets to ensure timely resolution.
  • Perform preventative maintenance such as patch testing, software updates, and antivirus management.
  • Administer user accounts in Active Directory and Office 365 and manage security and access for users.
  • Provide desktop and software support (Windows 10/Server 2012+, Microsoft OS, productivity software, and internal applicatio...