Become part of IKO Industries' Global Service Desk team as a co-op intern. This position focuses on incident triage and resolution for on-premise and remote staff using multiple communication channels.
As a Service Desk Co-Op Intern, you will play a vital role in operational delivery, technical expertise, and project delivery. You'll provide first response support for various user incidents while collaborating with teams to ensure smooth service operations. The co-op position is ideal for students pursuing a bachelor’s degree in IT, Computer Science, or related fields.
Key Responsibilities:
• Provide initial triage and troubleshooting for support incidents
• Ensure accurate ticket creation for incidents and requests
• Escalate tickets with complete documentation
• Identify incident trends to support problem management
• Assist in training users on hardware and software
Requirements:
• Pursuing a 3rd or 4th-year Bachelor’s degree in IT or related
• Experien...