Service Desk Analyst

Location: Toronto
Employment Type: Full-Time (On-site)

We are looking for a reliable and customer-focused Service Desk Analyst to join one of our clients IT support teams in Toronto. This position requires someone with strong level 1/2 support experience who is comfortable working downtown Toronto 5 days/week.

Key Responsibilities

• Serve as the primary point of contact for employees seeking technical assistance
• Troubleshoot and resolve issues related to hardware, software, and workplace technologies, including Windows operating systems, Microsoft 365 applications, mobile devices, and printing equipment.
• Accurately log, categorize, and track incidents using ServiceNow

Qualifications

• At least four years of hands-on experience providing technical assistance to end users, including responding to questions, diagnosing issues, and communicating so...