Job Details

Job Title: Service Desk Analyst
Location: Saint John, NB
Shift/Hours: Monday - Friday, 9:00 am - 5:00 pm
Pay Rate: $23.00 - $28.00 /hr

Assignment Information

Advantage Personnel is hiring Service Desk Analysts for our client's team in Saint John! Join one of New Brunswick's top employers and explore great career advancement opportunities for qualified candidates.

• Oversee daily operations of Incident Management.
• Investigate and resolve Incidents within set KPIs and SLAs.
• Accurately log all calls, emails, and messages in the Incident Management database.
• Enter Incident details accurately and follow escalation protocols.
• Assess Incident categorization and severity initially.
• Follow corporate policies and regulations.
• Provide implementation and post-implementation support company wide.
• Participate in on-call support as...