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SERVICE DESK ANALYST - Portuguese

Hospitality Full Benefits Career Growth
Company

Wipro

Location

región centro jalisco, Mexico

Posted

June 07, 2026

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About This Opportunity

Skills
  • IT Service Desk experience 1-3 yrs
  • SOP based SAP L1 functional support
  • Experience working with ServiceNow to log, track, close tickets
  • Experience in resolving IT issues via phone/email/chat
  • Excellent telephone etiquettes and customer service
  • Excellent troubleshooting skills
  • Understanding of infrastructure management processes and ITIL framework
  • Good communication (written & oral), presentation skills, quick learner, self‑initiated, team player, open to work in shifts
  • Flexible to work in a 24 x 7 Environment
  • Excellent time management skills and ability to work under pressure
  • Continuous commitment to professional development
Language

Portuguese and English

Responsibilities
  • Provide 1st line technical support, answering support queries via phone, email, chat and web
  • Maintain a high degree of customer service for ...