Join our managed services team as a Service Desk Analyst (L1) and become the essential first contact for IT support. Perfect for those who excel in troubleshooting and customer service.
This role offers a solid entry point into IT support, where you will assist users with desktops, laptops, and mobile devices. You'll troubleshoot issues related to Windows 10/11 systems and provide support for Microsoft 365 applications, ensuring effective communication during incident handling.
Key Responsibilities:
• Handle first-line support for desktops, laptops, and peripherals
• Troubleshoot issues with Windows 10/11 and enterprise applications
• Provide support for Microsoft 365 applications and tools
• Manage password resets and account unlock requests
• Log incidents and keep ITSM platforms updated
Requirements:
• Knowledge of Microsoft 365 user administration
• Basic skills in Active Directory management
• Understanding of DNS, DHCP, and VPN networking
• Exp...