Step into the role of Service Desk Analyst at ThinkOn and help shape the future of data management services. This hybrid role based in Ontario focuses on incident management and customer service support.

As the key contact for service incidents, you’ll engage with customers to facilitate resolutions and improve operational efficiency. This versatile position requires excellent communication and problem-solving skills to assist in enhancing service delivery.

Key Responsibilities

• Monitor and respond to incoming customer tickets
• Liaise and gather information for incident resolution
• Ensuring continuous updates on ticket status
• Escalate high-priority incidents effectively
• Follow up on outstanding support issues

Requirements

• Education or experience in IT is essential
• Familiarity with ITIL/ITSM methodologies
• Experience in a service or operations center
• Robust analytical...