Join a leading role in IT as a Service Delivery Manager for IT Infrastructure in Montreal, Quebec. Utilize your skills in Network, Telecom, and Security to ensure seamless service delivery.
Key Responsibilities
Act as the main point of contact for clients' service needs
Supervise Incident, Change, and Problem Management processes
Direct end-to-end Network Operations for security and performance
Manage offshore and onsite teams with efficiency
Prepare performance and improvement reports for stakeholders
Requirements
8-10 years in IT Infrastructure service delivery
Proficient in French and English
Understanding of ITIL service management processes