Company Details The Service Delivery Manager (SDM) is the single point of accountability and customer success leader for all services delivered by Global Services into a designated customer program(s). The role is responsible for ensuring that services delivered by Global Services consistently achieve customer outcomes, contractual commitments, and long-term value realization.

Business Unit Cubic Transportation Systems

Job Overview As the primary operational and success partner to the customer, the SDM orchestrates service delivery across Customer Contact Centers, Technology & Service Operations, Financial Services, and the Field Services Center of Excellence to deliver a cohesive, outcome-driven service experience. The role balances operational excellence with proactive customer engagement, ensuring SLA performance compliance, financial health discipline, operational stability, and continuous improvement, while serving as the primary operational interface between the...