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Service Center Team Lead

Hospitality Full Benefits Career Growth
Company

Continental

Location

Santiago de Querétaro, Mexico

Posted

June 01, 2026

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About This Opportunity

Job Description

Lead and optimize the Service Center operations, ensuring an efficient order-to-delivery cycle, high customer satisfaction, and alignment with commercial objectives. The role drives operational excellence, supports active sales execution, and leverages data to identify opportunities for growth and process improvement.

Key Responsibilities

1. Team Leadership & Development

  • Lead, coach, and develop the Service Center team to achieve performance and service goals
  • Identify capability gaps and implement upskilling initiatives
  • Oversee staffing, training, and performance management processes 

    • 2. Service Center Operations

  • Plan, direct, and monitor end-to-end order management activities (Contilink, phone, manual entry)
  • Ensure accuracy, efficiency, and compliance in operational processes
  • Act as escalation point for complex or high-impact issues
  • Build and maintain st...