**You will make an impact in the following ways:**

+ Assisting service department achieve KPI's
+ Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone)
+ Interview customers, take all details and open jobs.
+ Coordinate and assist workshop scheduling of jobs
+ Document customer inquiry information within appropriate Cummins systems
+ Quote repair using the Cummins Operating System.
+ Closing out jobs for month end.
+ Processing labor into SRT and warranty guidelines
+ Resolve non-routine customer issues through understanding Cummins processes, systems and practices
+ Invoicing & cash sales
+ Submit all types of Warranty Claims, including Goodwill.
+ Determining applicable coverages, account availability and payment terms
+ Escalate complex issues, providing documentation through process
+ Contribute ideas and suggestions on how the existing processes can be made more customer c...