Accountable/responsible for the development and administration of service repairs quotes to Service customers. Field and respond to customer inquiries.
The Role
Develop and Administer resources and structure to deploy quick and effective Service Repair Quotes to branch customers. May need to research parts and estimate labour required to generate service repair quotes.
Development of tools and database, not limited to:
Business System Quote standards
Parts look-up process
Respond to customers via telephone, or electronically in a timely and courteous manner; delivers strong internal and external service
Follow up with the customer and answer technical questions
Develop rollout plan for subsequent service branches
Work in collaboration with the technical team
The Candidate
Education: College diploma / Post secondary Education