To act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Fairmont Royal York. Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively upsell benefiting the hotel, it’s shareholders and yourself.

• To report to duty punctually, in order to maintain the integrity of co-workers and guests
• To consistently offer personal, friendly and efficient service
• To clear all dishes, to deliver meals and to present cheques in a professional and discreet manner
• To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
• To take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happ...