Elevate your career with Intact as a Senior WFM Analyst specializing in Long-Term Forecasting. This hybrid role focuses on transforming operational signals into effective forecasting strategies.
As a Senior WFM Analyst, you will support a specific region by producing accurate mid- and long-term forecasts. Collaborating with leaders across various teams, you’ll enhance the quality of forecasts and contribute to actionable planning. Your expertise in workforce planning will ensure success and alignment with organizational goals.
Key Responsibilities:
• Produce workload forecasts for monthly and quarterly periods
• Maintain WFM planner assumptions to recommend adjustments
• Identify risks and opportunities affecting service outcomes
• Lead monthly consultations with leaders on forecasts
• Document methodologies to encourage continuous improvement
Requirements:
• Bachelor’s degree in a quantitative field
• 5-7+ years of workforce forecasting experience
• St...