Join Future Fertility as the Senior VP of Client Success, shaping how clinics engage with innovative fertility solutions. This strategic position focuses on optimizing client relationships for maximum value.
You will lead the charge to create sustainable client success models that ensure clinics actively use and benefit from our advanced technology. With your background in clinical implementations and leadership, you’ll establish operational infrastructures and playbooks that enhance clinic partnerships. Collaborate with sales, marketing, and product teams to facilitate comprehensive support.
Key Responsibilities:
• Develop a client success function that drives engagement
• Collaborate with sales to enhance product integration in clinics
• Oversee onboarding for product activation and engagement
• Manage SaaS client playbooks for ongoing clinic support
• Conduct business reviews tying ROI to clinical outcomes
Requirements:
• Minimum of 8 years in customer suc...