Join Westland Insurance Ltd. as a Senior Configuration Analyst in Telecommunications and enhance unified communications and VoIP solutions in this hybrid role. You will utilize your expertise in Genesys, Microsoft Teams, and RingCentral to optimize systems and provide essential support.
This hybrid position, located at our Head Office in Surrey, BC, requires a senior-level analyst to manage and configure VoIP solutions while ensuring optimal performance. You will support end-user operations, troubleshoot issues, and lead requirement gathering on migration projects. Your ability to collaborate effectively with technical teams will be crucial in ensuring seamless telecommunications integration.
Key Responsibilities:
• Configure and maintain UC and VoIP systems effectively
• Troubleshoot VoIP configuration issues swiftly
• Manage mobile devices for secure communications
• Document technical processes and solutions thoroughly
• Collaborate with IT teams on system upgra...