Overview

EY Managed Services helps organizations run, optimize, and continuously improve their critical business operations. We take ownership of ongoing processes and applications, using data, technology, and industry expertise to deliver consistent performance, operational efficiency, and measurable outcomes—allowing our clients to focus on strategic priorities.

Key Responsibilities

• Provide end‑to‑end SAP BASIS support across DEV, QA, and Production environments
• Monitor SAP systems for availability, performance, background jobs, spool, and system health
• Handle incident, problem, and service request tickets in line with SLAs and support procedures
• Support patching, kernel upgrades, and support packs under change management processes
• Manage user administration, roles, authorizations, and audit‑related activities
• Troubleshoot BASIS issues, perform root cause analysis, and coordinate resolution with...