Take your IT support skills to the next level with Workleap, where delivering seamless technology experiences is paramount. Engage in a role that combines technical troubleshooting with client-focused service in a rapidly evolving environment.
As a Senior Technical Support professional, you will provide expert assistance in managing various technical requests and administering user access. Your expertise in Windows 11, macOS, and MDM tools such as Intune will aid in enhancing operational efficiency and documentation practices. Your contributions will help shape the future of our IT processes and tools within the organization.
Key Responsibilities:
• Resolve IT requests with high-quality and timely support
• Manage access and licenses, including user account modifications
• Administer device fleet using MDM tools effectively
• Gather and clarify information to support team goals
• Collaborate in resolving incidents and ongoing projects
Requirements:
• More tha...