🌴 JobsLeisure.com

Where Work Meets Adventure

← Back to Leisure Jobs

Senior Technical Support Analyst

Hospitality Full Benefits Career Growth
Company

ICONMA

Location

Waterloo, Canada

Posted

March 23, 2026

Start Your Adventure

Join our team and work where others vacation

Apply Now

About This Opportunity


Our Client, a Research, Care and Health Financing company, is looking for a Senior Technical Support Analyst for their Waterloo ON/ Hybrid location.
 

Responsibilities:

  • Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.
  • Project manage new client deployment issues through to resolution.
  • Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes.
  • Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements.
  • Create playbooks and knowledge base content for issue resolution.
  • Create reports and dashboards for internal issue tracking purposes.


    • Requirements:
  • + years’ experience working with Python, R, or a similar object oriented programming language with Bachelor's Degree in Statistics, Comp...