We are seeking a Senior Systems Support Analyst to serve as a critical liaison between business stakeholders and technology development teams within the Canadian Banking Products Engineering team.

Responsibilities

• Understand business processes and technology landscape, maintaining a comprehensive view of domain system needs.
• Document technical specifications accurately for both system and process changes.
• Ensure sign-off and completeness of technical requirements from technology and business owners.
• Investigate and resolve incidents independently; escalates complex issues as required.
• Build relationships with stakeholders and subject matter experts across technology and business areas.
• Prepare detailed progress reports and timely communications to key stakeholders and domain leads.
• Maintain strong knowledge of the product backlog and coordinate with the domain t...