A leading technology firm in Toronto is looking for a Sr. Support Tools Product Manager to lead the strategy for core support tools. This role will significantly impact the company’s go-to-market strategy and requires 5-8 years of customer support tooling experience, particularly in a fast-paced SaaS environment. Ideal candidates will have a technical background, proven experience with AI support tools and LLM-based platforms, and the ability to translate complex requirements. A flexible working environment and competitive salary are offered.
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