Drive innovation in enterprise support with MaintainX as a Senior Support Systems Administrator. Take charge of our Zendesk ecosystem and lead the charge in enhancing system resilience and automation.
As a Senior Support Systems Administrator at MaintainX, you will oversee our support stack for 13,000+ global customers in the industrial sector. This role requires deep expertise in Zendesk, system analysis, and technical operations. You will focus on system scalability, integrity, and seamless integration, ensuring our infrastructure is not only operational but also future-proof.
Key Responsibilities:
• Own the Zendesk ecosystem, managing routing logic and triggers
• Maintain integrations across Zendesk, n8n, and Zapier
• Define and execute QA for all system changes
• Design disaster recovery plans for support infrastructure
• Create and manage comprehensive technical documentation
Requirements:
• 5+ years of experience in Support Operations or Systems Analysi...