Join a prestigious Canadian bank in transforming its contact center with cloud-based CCaaS solutions. This hybrid, six-week contract emphasizes AI-enabled customer experiences and collaboration with key stakeholders.

As the Senior Solution Architect, you will spearhead the end-to-end design of cutting-edge solution architectures. You will collaborate with various teams to ensure that solutions are both scalable and secure, while effectively addressing customer experience objectives. Assessment of existing systems will inform the development of future-state architecture and implementation roadmaps.

Key Responsibilities

• Lead the design of CCaaS solution architectures
• Collaborate with stakeholders to define integration patterns
• Translate CX objectives into technical blueprints
• Conduct design workshops with business and technical teams
• Develop future-state architectural solutions

Requirements

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