Transform user experiences at Bell as a Senior Solution Architect for Conversational AI. This hybrid role focuses on creating multi-channel platforms that engage customers effectively.
In this pivotal position within the Customer Experience team, you will design architectures for conversational AI solutions. Your expertise in Natural Language Understanding and Large Language Models will directly impact the development of virtual assistants. Collaborating in Agile frameworks, your contributions will enhance customer engagement across various platforms.
Key Responsibilities: • Design comprehensive architectures for conversational AI platforms • Implement LLM-based architectures and orchestration layers • Lead integration of scalable conversational frameworks • Establish monitoring, analytics, and KPIs for performance • Collaborate with cross-functional teams on dialogue design