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Senior Software Support Analyst

Hospitality Full Benefits Career Growth
Company

65 GateThree Inc.

Location

mississauga, Canada

Posted

June 05, 2026

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About This Opportunity

Senior Software Support Analyst

You as a Senior Software Support Analyst will:

  • Act as a high‑touch consultant for our users.
  • Investigate, reproduce, and diagnose software issues, understanding the why behind a bug before escalating to engineering.
  • Identify recurring pain points in the customer journey or internal workflows and suggest ways to automate, document, and improve them.
  • Assist in mentoring junior staff, maintaining the knowledge base, and ensuring the team hits its quality targets.
  • Bridge the gap between the customer and the Product/Engineering teams by providing structured and clear documentation of user needs.

This is the right role for you if:

  • Minimum of 5 years in a professional software support or customer success role with independent ownership of technical escalations and client issues.
  • Solid understanding of how software works (e.g., APIs, logs, or browser dev tools) an...