Take charge of platform oversight and reliability as a Senior Site Reliability Engineer. Elevate service standards across AI applications and developer tools while managing a skilled team.
We are looking for a leader with 6+ years of experience in support and technical roles. In this role, you will oversee the incident resolution process and collaborate with development teams to drive improvements in application stability and supportability. Your insights will be key to enhancing operational workstreams and performance tuning.
Key Responsibilities:
• Manage team operations to ensure platform stability
• Enhance incident management and knowledge-sharing
• Coordinate vendor and offshore service engagements
• Support development of onboarding guidelines
• Engage in capacity and latency management
Requirements:
• 6+ years in a leadership technical support role
• Proven track record in process improvement
• Strong ability to communicate technical concepts