**Job Description Summary**
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

**Job Description**

**What will you do:**

+ Delivers customer satisfaction by managing project delivery with quality and ensuring timely and satisfactory resolution of customer concerns and issues
+ Performs application installation, configuration, customization, and upgrades to implement APM solutions in line with functional requirements and design; provides technical support for APM pr...