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Senior Service Technician

Hospitality Full Benefits Career Growth
Company

EMD Technologies

Location

saint eustache, Canada

Posted

June 04, 2026

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About This Opportunity

***$2,500 Welcome Bonus paid after 3 months of employment***

***Competitive salary in line with the market***

Job Description:

The incumbent is mainly responsible for the technical support of our customers.

Specific Responsibilities:

  • Reply to emails and telephone calls related to field problems or requests for technical information about our products
  • Diagnose problems, guide the customer and solve problems
  • Communicate internally and externally to ensure a thorough follow up of the problem resolution process
  • Write diagnostic reports
  • Identify and document repetitive or major issues
  • Support the Sales department in answering technical queries
  • Manage and maintain the training room in order
  • Prepare training documentation
  • Train staff and customers on our products
  • Test new products before production release
  • Verify a...