**Description**:**The Role****Excellence**- Manage, triage and resolve multiple incoming transactions, effectively by understanding client needs and meeting standard service level agreements- Comprehension of the configuration of various WTW technologies to support clients- Assists in developing standardized work processes, tools, and methodologies that improve quality and customer experience- Learning and practicing efficient support delivery processes; by using problem-solving and people skills contributing to the evolution of better solutions and documentation to ensure swift resolutions to technical issues- Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team to promote a 5-star customer service**People**- Record, process and manage tickets following agreed process and procedures to resolution- Own client technical issues from initial report to resolution- Address client concerns regarding ICT software products,...