8+ years as a Service Designer, Product Owner or UX Designer with experience in the public sector
Experience conducting and analyzing research data and presenting at all levels of business
Experience leading workshops and creating journey maps based on human-centered design (UX, customer experience, service design, interaction design, etc.)
Experience reviewing, designing and delivering digital products
Key Responsibilities
Review, discovery, prioritization, prototyping, evaluation, and change management for program review and data product delivery
Integration of human-centred design methods into program review and data product delivery
Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens
Analysis of internal and external data user experiences across channels (data pipelines, data user in...