Role Summary

We are seeking a Senior Salesforce Platform Architect to lead architecture across a complex, multi-cloud engagement ecosystem centered on Salesforce Service Cloud and Health Cloud. This role defines and governs scalable, secure, and compliant solutions spanning Salesforce, AWS (Amazon Connect), Azure-based platforms, and third‑party SaaS systems. The architect ensures alignment between business objectives, platform capabilities, and engineering execution while establishing enterprise‑wide standards, reusable patterns, and long‑term platform strategy. The role operates within a regulated, patient‑focused environment, requiring expertise in data governance, security, and AI‑enabled solution design.

Platform Scope & Environment

• Salesforce Service Cloud, Health Cloud, Experience Cloud and Field Service
• Health Cloud capabilities including patient data models, care plans and program enrollment workflows
• Amazon Conn...