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• 5+ years of hands-on Salesforce engineering experience (Apex, SOQL/SOSL, Visualforce, Lightning Web Components, Flows).
• Deep expertise in Salesforce Service Cloud (Case Management, Omni-Channel, Service Console, Knowledge, automation).
• Proven experience implementing Agentforce AI solutions (chatbots, AI-assisted routing, case classification).
• Strong track record integrating Amazon Connect (CCaaS) and Service Cloud Voice for contact center enablement.
• Experience integrating Verint WFM with Service Cloud for scheduling, adherence, and workforce optimization.
• Advanced knowledge of Salesforce development architecture patterns and secure coding practices.
• Skilled with Salesforce APIs (REST, SOAP, Bulk, Streaming) for enterprise integrations.
• Proficiency with GitLab and CI/CD pipelines (scratc...