Our client is a global high end luxury brand with regional HQs in Hong Kong.
Provide all round support on IT operation and projects for the region, including but not limited to network management, helpdesk service, security and integrity, access control, system integration, data connectivity, etc.
Act as a project key member to plan, execute and drive for implementation of various regional IT upgrade and setup projects
Manage juniors to provide effective and efficient helpdesk and on-site support for stores and relevant issues, such as troubleshooting and solution
Ensure all telecommunication equipment, networks and systems are well performing at all times, including POS systems, voice facilities, hardware, smartphones, etc.
Assist in reviewing IT policies, guidelines and procedures for operational excellent as well as provide user training when necessary