As a Senior Project Manager – Operations, you will lead end‑to‑end business process improvement initiatives. You will be responsible for engaging stakeholders, driving project plans, resolving issues, and ensuring the realization of business benefits.

Responsibilities

Stakeholder Management

• Collaborate with Process Owners, Subject Matter Experts (SMEs), and key stakeholders to identify priority processes for improvement.
• Define initiative mandates (scope, objectives) and establish the appropriate governance framework.
• Monitor project progress and manage change impacts.
• Support, coach, and prioritize the activities of Process Improvement Leads.

Initiative Execution

• Lead the definition of end‑to‑end project plans (timelines, approach, workshops, resources, etc.).
• Ensure mobilization of the required resources and teams to successfully execute initiatives.
• Coordinate project executi...