Become a Senior Product Support Engineer, where your expertise will guide our support strategies in a full-time independent contract. Focus on resolving multi-system issues to enhance customer experiences.
As a key player in the support team, you'll be entrusted with the most complex issues, provide guidance for junior staff, and develop team documentation. The role demands a high level of judgment and a thorough understanding of the technical landscape. You will collaborate closely with Engineering and Product to ensure seamless resolutions.
Key Responsibilities:
• Oversee and resolve escalated technical issues
• Utilize diagnostic tools to investigate failures
• Mentor junior team members to improve skill sets
• Craft detailed technical reports for product teams
• Spot and address systemic issues proactively
Requirements:
• 3-4 years in product or technical support
• Skilled in using diagnostic tools like Datadog
• Ability to interpret technical docum...