Product Pre‑Sales Engineer to join our team to contribute to our presale function success.
Responsibilities
Effectively prepare and deliver demonstrations of NICE’s Customer Service Automation solutions across the CCaaS platform focusing on conversational AI, knowledge management, messaging channels and analytics.
Evaluate, understand, and document prospects’ infrastructure including CCaaS, Automation, Messaging, and Knowledge solutions.
Lead and participate in discovery calls to identify areas of opportunity for NICE solutions.
Partner closely with our Sales team engaging with prospects and customers and with our engineering, product, and design teams.
Be an awesome technologist with lots of business acumen, able to draw out root causes to customer concerns, and apply phenomenal problem‑solving skills to solve them.
Tell compelling stories that are grounded in technology.