Lead the impact on industries that matter as a Senior Support Tools Product Manager at Samsara, a pioneer in IoT solutions. Drive strategy and influence key tooling decisions in this dynamic role.
At Samsara, you will be responsible for shaping the vision and roadmap of core support tools that enhance our customer experience. With 5-8 years of customer support tooling experience in a SaaS environment, you will identify customer pain points, liaise with cross-functional teams, and manage strategic implementations. Your efforts will contribute significantly to the company’s go-to-market approach and overall success.
Key Responsibilities:
• Own success metrics for your tools in the revenue stack
• Lead user research to identify customer needs
• Create detailed Product Requirements Documents and design wireframes
• Oversee feature execution and usability testing
• Coordinate product launch activities and change management
Requirements:
• 5-8 years in customer sup...