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Senior Product Designer, Customer Experience

Hospitality Full Benefits Career Growth
Company

Jobber

Location

edmonton, Canada

Posted

June 06, 2026

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About This Opportunity

Senior Product Designer – Customer Experience

Jobber helps small home‑service businesses (plumbers, electricians, painters, landscapers) to quote, schedule, invoice, and collect payments through technology. As a Senior Product Designer on the Customer Experience team you’ll shape the first moments new users have with the product—from sign‑up to early discovery and activation.

Responsibilities

  • Design the end‑to‑end trial and activation experience, from sign‑up through a customer’s first successful interactions with Jobber.
  • Shape how new customers discover and understand the product, helping them explore key features and workflows during trial.
  • Partner closely with Product Managers, Engineers, and AI teams to design personalized onboarding and discovery experiences.
  • Define how AI‑powered recommendations, insights, and guidance show up in ways that feel helpful, transparent, and trustworthy.
  • Use qualitative an...