Drive impactful desktop support and automation initiatives as a Senior Analyst in Montreal. Focus on supporting a global user base with strong Powershell expertise.
This role combines essential Windows desktop support responsibilities with Automation Engineering. Candidates should be adept in resolving incidents and providing superior service, especially in a trading floor context. Collaborate with technical tiers and apply your analytical skills to improve service operational efficiency.
Key Responsibilities:
• Support users globally both remotely and on-site
• Manage incident and request handling through established processes
• Automate common tasks and monitor service alerts
• Collaborate on complex issues with Level 2 and Level 3 teams
• Participate in rotational weekend on-call rotation
Requirements:
• Bachelor’s Degree with a preference for trading floor experience
• Strong competencies in Microsoft Windows environments
• In-depth knowledge of Act...