Lead the operational support, administration, and ongoing stability of a mission‑critical high value payment systems environment within a 24x7 enterprise setting
Support and troubleshoot complex payment platform incidents, system events, production issues, and operational escalations in high‑availability environments
Oversee release management, technical currency initiatives, upgrade planning, and operational governance processes across critical systems
Act as the bridge between business stakeholders, technical teams, vendors, and external service providers to ensure successful delivery and operational excellence
Drive strategic system management initiatives including requirements gathering, solution development, process improvement, and implementation planning
Coordinate and support infrastructure, application, and operational activities relating to enterprise payment systems and supporting technologies