Drive operational excellence in North York as a Senior Manager in Operations Performance at the Client Management Centre. Lead with data insights and enhance accountability while fostering continuous improvement.
This role reports to the Vice President and focuses on improving operations through disciplined execution, data utilization, and close collaboration with leaders and the Data team. Candidates will oversee performance management, identify gaps, and implement actionable solutions to bolster efficiency and quality.
Key Responsibilities:
• Identify performance gaps and root causes with leaders
• Establish consistent performance management and accountability rhythms
• Partner with Data team for effective performance reporting
• Recommend solutions to enhance operational effectiveness
• Support leaders in utilizing performance insights effectively
Requirements:
• Bachelor’s degree in relevant field required
• 5–8+ years in performance management or oper...