As a Senior Network Support Specialist, you will serve as a technical expert responsible for diagnosing and resolving complex Level 2 and 3 network, connectivity, and voice issues across diverse customer environments. This role involves hands-on troubleshooting of LAN, WAN, wireless, VoIP, and last‑mile carrier services, working directly with customers, telecom carriers, and internal teams to drive issues through to resolution. You will leverage strong networking fundamentals, packet analysis, and Cisco expertise to identify root causes, lead live troubleshooting calls, and ensure reliable, high‑quality network and voice services. This position is ideal for a customer-focused networking professional who thrives in complex, fast‑paced technical environments and takes ownership from investigation through resolution. Investigate, diagnose, and resolve Level 2 & 3 network and connectivity issues across customer ...