What is the Opportunity?

The Senior Manager leads an operations team responsible for adjudicating and administering commissions earned for eligible sales transactions fulfilled by Mortgage Specialists. They are accountable for all day to day compensation processes, including commission recoveries, process quality assurance routines, inquiry and dispute management, as well as special requests for treatment outside of compensation program parameters. The Senior Manager ultimately ensures commissions processed by the team are accurate and delivered in a timely manner.

What will you do?

• Oversee team and employee productivity/performance against volume, quality and service level targets.
• Change manage strategic initiatives that directly impact Mortgage Specialist compensation operations.
• Execute process and process control changes to successfully operationalize compensation initiatives.
• Realize productivity gains through ...