Transform customer service as Senior Manager of Customer Experience at Shoppers Drug Mart. Focus on developing innovative services and cross-functional alignment in retail environments.
In this important role, you will lead the creation and execution of customer experience initiatives that enhance satisfaction across Shoppers locations. Drawing on your 7-10 years of expertise in retail operations, you will lead efforts to create effective training programs, resolve customer friction, and boost overall operational effectiveness. Your innovative approach will be key to enhancing customer loyalty and sales.
Key Responsibilities:
• Execute customer experience strategies aligned with store objectives
• Innovate service programs to improve customer engagement
• Develop training materials for staff at all levels
• Coordinate cross-functional efforts to address customer challenges
• Create frameworks to measure service success and performance
Requirements:
• 7–10 yea...